Privacy notice.

Who we are

This notice explains what happens to personal information you share with us through this website.

Bells & Whistles PR Limited is the data controller for that information. We’re registered in England and Wales, company number 09941152, and our registered office is Squareworks, 17–18 Berkeley Square, Bristol, BS8 1HB.

If you have any questions about this notice or your information, email christabel@bellsandwhistlespr.com.

What we collect

We only collect what you choose to send us, plus the basics any website needs to work:

• Contact form: your name, email address and message.
• Email: if you email us directly, your email address, name and anything in your message.
• Technical information: like most websites, our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) to keep the site running and secure.

We don’t use analytics, advertising or tracking tools, and we don’t build profiles of visitors.

Why we use it

We use your details to read and reply to your enquiry, and, if we go on to work together, to manage that relationship.

Our lawful basis is our legitimate interests in responding to people who get in touch, or, where you’re asking about our services, taking steps at your request before entering into a contract. We won’t add you to a mailing list or send you marketing.

Who we share it with

We don’t sell your information or share it with anyone for their own marketing. We use a small number of service providers to run the site:

• Formspree receives contact form submissions and forwards them to us by email. Formspree is based in the United States, so your form details are transferred outside the UK. Formspree processes them on our behalf under its own terms and privacy policy.
• Our web hosting provider stores the website and its server logs.
• Google Fonts supplies the typefaces on this site. To deliver them, your browser connects to Google’s servers, which receive your IP address. Google says it does not use this to build profiles or set cookies.
• Our email provider stores the messages we send and receive.

We may also share information if the law requires it.

How long we keep it

We keep enquiries for up to two years after our last contact, then delete them. If you become a client, we keep the records we need to run the work and meet our legal and accounting obligations, usually six years after the work ends.

Cookies

This website doesn’t set any cookies, and doesn’t store anything else on your device. If that ever changes, we’ll update this notice and ask for your consent where the law requires it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct it if it’s wrong
• ask us to delete it
• object to, or ask us to restrict, how we use it

To do any of these, email christabel@bellsandwhistlespr.com. We’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We’ll update this page if anything changes. The date at the top shows when it was last revised.